I love this sweater and it seems to be made with good quality material, but the stitching is not done well at all. My first order arrived with the inside mesh ripped, which they did replace. I've only worn the replacement about 7-8 times, and now the stitching above the outside zippered pocket has come undone. The zipper is starting to get stuck when trying to unzip, and I'm concerned it may eventually come off completely since there's nothing holding it in place. This is disappointing considering how much these cost.
Hi Kim,
We’re sorry to hear this was your experience. When you reached out about the initial issue, we replaced your hoodie right away because that’s not the standard we hold ourselves to.
We stand behind the quality of our gear and this isn’t something we commonly see - especially given the feedback we receive from riders. That said, if there’s anything still not right with your replacement, reach out to us directly and we’ll make it right.
-Chrissy
Suuuuper comfy, yet still felt protective. My clothing size is usually between a S and M, so I got a S and it fit perfectly. Very happy with this jacket so far!!
Happy to hear that, Kristen, and thank you so much!
I love this hoodie. It fits great (I went with a L even though they say to size down).It's very comfortable & is great for spring riding. I like the reflective design to help with visibility.
Yes, Girl - we definitely need to be seen! So glad it works for you. Thanks Jean!
I love this sweater and it seems to be made with good quality material, but the stitching is not done well at all. My first order arrived with the inside mesh ripped, which they did replace. I've only worn the replacement about 7-8 times, and now the stitching above the outside zippered pocket has come undone. The zipper is starting to get stuck when trying to unzip, and I'm concerned it may eventually come off completely since there's nothing holding it in place. This is disappointing considering how much these cost.
Hi Kim,
We’re sorry to hear this was your experience. When you reached out about the initial issue, we replaced your hoodie right away because that’s not the standard we hold ourselves to.
We stand behind the quality of our gear and this isn’t something we commonly see - especially given the feedback we receive from riders. That said, if there’s anything still not right with your replacement, reach out to us directly and we’ll make it right.
-Chrissy
Suuuuper comfy, yet still felt protective. My clothing size is usually between a S and M, so I got a S and it fit perfectly. Very happy with this jacket so far!!
Happy to hear that, Kristen, and thank you so much!
I love this hoodie. It fits great (I went with a L even though they say to size down).It's very comfortable & is great for spring riding. I like the reflective design to help with visibility.
Yes, Girl - we definitely need to be seen! So glad it works for you. Thanks Jean!